FREQUENTLY ASKED QUESTIONS

Below are some Frequently Asked Questions about the bow & wow brand and products.

All bow & wow products are sourced from leading manufacturers around the world. We don't buy products from a single source or company but choose from among the best international brands and selections available to carry in our stores.
To guarantee product quality and authenticity, bow & wow never repacks our products.
Prices may change without prior notice because of our suppliers’ pricing, foreign currency fluctuations, and/or promotions. To check the updated prices, you may visit any of our stores nationwide.
Since inventory selection and availability may vary per store location, we always recommend contacting our stores directly to inquire on stock availability.
bow & wow does not sell products at wholesale.
bow & wow is not affiliated, nor do we authorize anyone to sell or distribute bow & wow products in any third-party online sites. We cannot guarantee the quality and authenticity of products sold outside our stores.

There is no minimum purchase for online orders.

Yes, orders are accepted 24/7. Our daily order cut-off time is at 2:00PM. Completed and paid orders made past 2:00PM will be processed for the next day.

For security reasons, once your order has been confirmed, you will not be able to make any changes, additions, cancellations or amendments. However, Bow & Wow reserves the right to cancel multiple or fraudulent orders.
In case specific products are unavailable for any reason, our team will contact you to suggest a replacement or provide a refund.

At this time, only products featured on the website are available for online purchase.

Should you be interested to purchase our other products, you may visit our stores that are currently open. To request specific products to be added to our online store in the future, you may send an email to shop@bowandwow.com.ph.

You can create an account to track your order status. You'll be able to see your Order Status when you log in your account and click on Account Management. You'll see your order status and information under Order History.

Order Status

Remarks

Pending Payment Confirmation

Order is placed successfully but payment is pending or awaiting payment confirmation.

Processing

Order is received and payment is confirmed. Order is getting ready to be fulfilled.

Ready to Ship

Order is ready to be shipped.

Shipped

Order has been dispatched and is with our logistics provider.

Delivered

Order has been delivered and received at shipping address provided.

Need More Help?

Simply fill out the contact form below or text us at 0917-802-0373 and we will gladly get back to you during business hours (Monday-Friday from 9:00 a.m. - 5:00 p.m).