how can i become a member?

Customers may qualify for Bow&Wow Club membership with a minimum single-receipt purchase of P2,500 at any Bow&Wow store.

do i need to become a member to purchase in healthy options?

Although you do not need to be a member to purchase our items, we highly recommend being a part of our membership program to maximize your shopping experience. To learn more on how to be a member, click here.

how do i earn points as a member?

Members earn 1 point for every Php 20 spent on regular merchandise at any Bow&Wow store. Points shall be earned based on cash, credit or debit card transactions only. Purchases paid using promotional gift certificates or rebate vouchers shall not be eligible to earn points.

do my points expire?

The Bow&Wow club membership points is valid for one year. Members with active purchases within the membership year would be automatically renewed.

Points balances may be viewed via the Bow&Wow mobile app or inquire with our PCAs at your nearest store.

how can i update my personal membership information?

We encourage members to keep their personal information updated through our Bow&Wow Mobile App. However, for security reasons, the member’s name, pet's name and photo may only be updated once upon registration on the Bow&Wow mobile app.

To change these details, members must send a formal request to ask@bowandwow.com.ph together with a valid Government ID. If needed, supporting documents may be requested.

can I become a member online?

Yes, customers may qualify for Bow&Wow club membership with a minimum net purchase of Php 2,500, excluding delivery fee, in a single transaction. Your account details for your qualifying purchase will be our basis of setting up your Bow&Wow membership. We will send you a confirmation email with your membership details within 24 hours after your purchase. 

can I earn points by shopping online?

Yes, members shall earn 1 point for every Php 20 spent on a total Php 500 regular merchandise, excluding the shipping fee and discounts.

Points shall be earned based on credit or debit card transactions only. Purchases paid using promotional gift certificates or rebate vouchers shall not be eligible to earn points. Points earned online will be credited 24 hours after the transaction.

Points are not transferable nor convertible to cash.

how can I activate my membership online?

To activate your membership online, please sign-up using your registered email address and card number as found in your mobile app. The validation may take up to 24 hours to complete. Once validated, we will send you an email and you may start enjoying membership privileges online.

Can I change my registered email address to match my email address online?

Yes, please email us at ask@bowandwow.com.ph. so we can update your membership details.

how do i download your mobile app?

You can download our Mobile App in the App store (iOS) and Play Store (Android). Please ensure that your smartphone’s operating system has been updated to iOS8 or higher (iPhones) and Jellybean 4.3 or higher (Android phones).

who can download/use the app?

Both members and non-members can download and enjoy all our Mobile App features, except for the Membership page, which is only accessible for members to view their account details.

how do i register my account?

Membership accounts can be registered after 24 hours of a qualified purchase. Please view our tutorial for more information and assistance.

how long does it take for membership points to be credited to my account?

It takes up to 48 hours for points and transactions to be reflected on your account.